Quick Support - Citizens

Forget your password?

If you cannot remember your password, you can recover your password automatically if you are still receiving email at the email address you specified at the time you immigrated to Active Worlds.

1. Simply bring up citizen dialog box, enter your citizen name in the Name field, and press the I forgot button next to the Password field.
2. A new dialog box will come up asking you to confirm the email address for this account. Enter your email address and press Okay.

If the email address you entered matches the email address for the citizen name you specified, an email containing your password will be emailed to that address.

Need to change your user information?

If you would like to change your citizen name, your password, or the email address associated with your account, first log into Active Worlds as you normally would, then choose:

1. Options from the toolbar
2. then select Citizen
3. This will bring up the Citizen Attributes window. Change the desired information here, and select Okay to save the changes.

If the problem you are experiencing is not solved here, please refer to the Online Help Manual. If you have exhausted all of our online resources, you can reach our technical support department by email at support@activeworlds.com.